Return conditions

Returns always need to contain a copy of the delivery note or a copy of the invoice

The following return conditions apply to goods and articles purchased by MW PARTS:

In general, a distinction must be made between the two terms "return" and "complaint". Returns include goods ordered or delivered incorrectly by the customer, goods that are no longer required, deviations in quantity, goods that were not ordered, the sending of incorrect goods, goods of poor quality or the return of an old part deposit. Complaints concern all deliveries where there is a defect or breakage/transport damage.

How do you register a return?

Returns must be requested and authorised by MW Parts before being sent back. All you have to do is log in to our webshop and select "Returns" in the customer centre, where you can then enter the relevant items. Alternatively, you can access the returns enquiry here . After successful registration, you will receive a corresponding confirmation of receipt by e-mail. Items that are returned to MW Parts without the necessary registration and authorisation will be rejected and returned to the customer at the customer's expense.

Defective and/or obviously faulty items must be reported to MW Parts immediately and no later than 14 days after receipt.

Which items can be returned and which cannot?

Items with a gross list price of at least €5 can be returned. In addition, the item must be a stock item that is in perfect condition. If the returned item is less than €5, is not a stock item or has already been opened, installed and/or is not in its original condition and packaging, it cannot be returned. Special procurements or items specially ordered for the customer from the supplier are generally excluded from return.

Also excluded are electronic components, such as electronic boxes, RAM cards, instrument panels, circuit boards and products after the expiry date. Due to hazardous goods regulations, batteries are also excluded from returns. Items excluded from returns are indicated with a corresponding note in the online shop. (Errors excepted) If an item is no longer required due to a long delivery time, a cancellation must be requested in writing from a sales employee.

What deadlines do you have to meet for returns?

In the case of goods that fulfil the return conditions and have been approved after registration via the webshop, our return deadlines are as follows:

• Returns up to 30 days = no storage fee
• Returns up to 2 months = 15% storage fees
• Returns up to 4 months = 30% storage fees
• Returns over 4 months = excluded from return

The percentages are based on the gross value of the goods returned. These periods are calculated according to the delivery date of the order and the date of receipt of the return. In the event of a return that is not made in accordance with our specifications but can be returned, we reserve the right to assess this on a case-by-case basis and to charge a fee adapted to the case.

How do I return requested and approved items to MW Parts?

Items that have been requested and approved by MW Parts do not have to be returned by you from Germany.

A returns label will be sent to you together with the authorisation of the return via the email history of the respective request. This returns label will be used to collect the parcel from you on the next working day. To do this, you must enclose a copy of the delivery note or invoice and the authorisation from MW Parts with the parcel so that the return can be assigned to us. If these documents are missing, the return cannot be allocated, which will result in a rejection and chargeable return. Should MW Parts incur costs for the transport of certain items, over and above the collection by DHL, these will be passed on to the respective customer. If a return has been agreed with the returns department in advance, please bring it to the following address:

• MW Parts GmbH
• Industriestrasse 35 - 39
• 28876 Oyten

How are warranty claims processed?

In the case of a defective item that has already been installed, a warranty claim must be completed, depending on the supplier. It is therefore important that the defective item is claimed immediately via our webshop so that the supplier's deadlines for warranty claims can be met. The relevant documents will then be issued for completion by the customer. In order for the warranty claim to be processed successfully, a replacement must be purchased from MW Parts for each defective item. MW Parts accepts no liability if a warranty claim is rejected, e.g., if the customer fails to meet the deadlines.

What do you have to consider in the event of transport damage?

Transport damage must always be reported by 10 a.m. at the latest on the day of receipt. If the damage is reported after the specified time, we can no longer pass this on to our shipping service provider for settlement. Transport damage must also be reported via our webshop. On request, proof of this must be provided in the form of pictures of the defective item and the defective packaging.

The carrier's liability regulation generally excludes the settlement of claims if there is no depot or no storage authorisation.

General information

No warranty is accepted for damage caused by the following reasons: unsuitable or improper use, faulty assembly or commissioning by the buyer or third parties, natural wear and tear, faulty or negligent handling, unsuitable operating materials, replacement materials, defective construction work, unsuitable building ground; chemical, electronic or electrical influences, unless they are attributable to a fault on the part of the seller. Any modifications or repair work carried out improperly by the Buyer or third parties without the Seller's prior authorisation shall invalidate any liability for the resulting consequences.